Frequently Asked Questions

Data Privacy at MyMynd

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What data does an employer send to MyMynd?

The only data employers provide to MyMynd is the full name, gender, and work email address as this is the minimum data required to create the assessments.

How is the data employers give to MyMynd transferred?

For our pilots we have created a secure Google sheet for your employer. This is stored securely in the Google cloud and will be managed by your employer to keep it up to date.

I don't want to participate in the MyMynd assessment, how do I remove my details?
There are two ways to remove your details:

1. You can opt out within the timeline agreed with your employer by emailing us at support@mymynd.co.uk.
2. You can ask your employer to remove your details from the Google sheet they have provided to MyMynd.

How do you process the data you receive from an employer?
We import the data directly from the employer’s secure Google sheet. This is then uploaded into the MyMynd system generating the assessment for each individual employee.

Once the assessment is generated all processing is complete, at which point, we become the data controller and manage the data directly with the consent of each individual employee.

No further data is inputted into the system.

What data will my employer see?

An employer will ONLY have access to the Google sheet they administer for inputting employee data (full name, gender, email address). Employers are not able to access any data within the MyMynd Platform.

Employers receive an aggregated workforce report to provide them with an overview of the results for all employees who took the assessment within an agreed period. However, we have minimum volumes of participants to ensure no individual data is identified within these aggregate reports.

What data security precautions do you use?
All data is stored in separate databases. Therefore, no personal information is held with any assessment data or is identifiable.

We use end-to-end private key encryption for all data transmission and apply Amazon Web Services serverless technologies to manage the MyMynd platform.

Are MyMynd a Data Processor or a Data Controller?
We are a data processor on behalf of our client (employer), processing their employee data (full name, gender, email address) and uploading it into the MyMynd platform.

For all data held within the MyMynd platform we are a data controller.

What personal data will be collected?

Pre-assessment we will collect for each employee:

  • Full name
  • Gender
  • Work email address

Post-assessment, for each person that completes the MyMynd Assessment, we will collect:

  • Assessment result against each indicator used in the MyMynd Assessment. We will only store a maximum of two assessment results (the current and previous result).
  • Tracking usage data of the MyMynd Platform.

Taking the MyMynd Assessment

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How long does the MyMynd assessment take to complete?

On average the assessment takes 8-10 minutes to complete. You may take as much time as you want to. 

Can I save my answers and return later to complete the assessment?

Unfortunately, not at this moment in time. Once you start the assessment you will need to complete it through to the final completion screen, otherwise it will not record and process your results.

Can I re-take the assessment?

 

Yes. You can retake the assessment as many times as you like.

For optimum results we recommend retaking the assessment every 4-6 weeks and engaging with the tools and resources suggested in the MyMynd Wellness Centre in between each assessment so that you can track and monitor your progess.

You can retake the assessment from the ‘re-take assessment’ button within the results page of the platform.

What happens after I complete the assessment?
After you complete the assessment and submit the results to be processed, you will be given the option to send your report to another email address (e.g. your personal email) and then you are immediately taken into your results.

The system will also send you your unique results key-code and a link where you can access your results directly to your work email address, so you can revisit your results at your convenience.

The MyMynd Assessment Results

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When do I get my assessment result?
You receive your assessment result and report immediately after you click the submit results button at the end of the assessment. On completion and submission of your assessment you will be taken directly into your results.

Completion of the assessment also triggers an email from the system to your registered email address with a link and your unique key-code to access your results at your convenience via a secure website.

Who sees my results?

In general, only you will have access to your results directly following completion of your assessment and via the results key-code that is emailed to you, unless you provide someone else with your key-code and details.

The only exception to this is where your results identify multiple indicators in the ‘concern’ range.

If this happens our team of clinical psychologists will be given access to your report and will contact you directly by email, to arrange a follow up call. This is so that they can validate your results and discuss them with you to answer any questions you may have.

If you do not wish to speak with the responder, please let them know when they contact you.

I've received an email from a Responder to discuss my results, what does that mean?

A Responder is one of our trained clinical psychologists who will only reach out to you, by email, if your results have triggered flags in the assessment that suggest you may need some further help. If a responder contacts you by email to arrange a call, please get back to them with a suitable time and contact number so that they can validate and explain your results.

If you do not want to speak with a Responder, please let them know as they are instructed to continue to follow up with you to make contact.

Can I download my results?
Yes. On your results page there is a link labelled ‘View full details and printable version’.

This will open up a new tab in your browser and this will allow you to download as a .pdf or print your report.

How do I access the support materials?

When you complete your assessment and reach your results there are several ways you can access the MyMynd support materials which are all held within the Wellness Centre: 

1. In your results table, you can either click on any of your indicators (e.g. happiness) or on their corresponding result (e.g. at risk), and a new tab will open in your browser that will take you directly into the Wellness Centre pages for that indicator. 

2. Below your results table you can find separate sections that include further information on each of the indicators. At the bottom of each of these sections there is a link to the corresponding learning module. 

3. In the text, under your results table, you will see a link to the Wellness Centre Guide page that includes an overview of all learning modules. 

How do I access my assessment result?

Upon completion of your assessment, you will be automatically taken into your results.

In addition, you will be sent a link to the login page for the MyMynd Wellness Centre (where you will find your results) and your unique 16 digit results key-code (e.g.: XXXX-XXXX-XXXX-XXXX).

Click on the link, copy and paste your unique results key-code into the login page and then add your full name and submit. This will log you into your results.

Any problems please contact us directly: support@mymynd.co.uk.

I've lost the email with my access to the assessment?
Please email us at support@mymynd.co.uk and provide your name, employer, and work email address.
I've lost my results email so I am unable to access my results page?
Please email us at support@mymynd.co.uk and provide your name, employer and work email address.

Contact From A Responder

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I have been invited to have a call with a Responder, should I be worried?

No. Receiving an invitation for a Responder call is not a cause for concern. It does not mean that you are being labelled with a mental health problem nor that any assumptions are being made about your overall performance in any situation. It simply means that your assessment results have identified some areas where you might benefit from additional support.

The purpose of the Responder call is to provide clarity and reassurance on these results and to signpost you towards relevant resources and support services to help. This is not a therapeutic role and any advice provided by the Responder should not be considered an alternative to seeking professional help.

The Responder suggested that I go and see my GP but what should I tell them?

When you go and see your GP you can tell them that you have recently taken an evidence-based behavioural health assessment using the MyMynd platform and, based on your results, our mental health Responder has recommended that you seek further advice and support.

In the event that a Responder recommends going to see your GP, they will send you a referral letter which you can print (along with a copy of your report) to take with you to your appointment. This letter will explain to the GP what MyMynd is, the basis of the assessment and the reason for the referral.

To print your report, go to the report online (details were sent to you immediately following your completion of the assessment) and click on the link at the top ‘view full details and printable version’ which will take you to a document that you can either print or save as a file and email.

The Responder mentioned something called IAPT but I can't remember what this is?

IAPT stands for Improving Access to Psychological Therapies and is an NHS programme that was set up in 2008 with the aim of helping people better understand and manage their mental health. The programme offers a range of free talking therapy services, all of which are evidence-based and delivered by fully trained and accredited practitioners.

You can search for and self-refer into your local IAPT service here.

Is IAPT confidential/who will know if I use it?

As IAPT is an NHS program, any information included in your referral and any information about your care going forward will be shared with your GP. Some statistical information is also shared with the Department of Health but this is completely anonymous and will not disclose your identity.

If you opt to have one of our Responders complete an IAPT referral on your behalf during your phonecall, none of the information you provide will be recorded by the Responder, or MyMynd, and will only be available to the IAPT service you are referring into and your GP once the form has been submitted.

Once I have submitted an IAPT referral, how long will I have to wait to speak to a therapist?

Waiting times vary between services, but the most recent data suggests that 75% of people who refer into an IAPT service start treatment within 6 weeks of referral. However, there can be up to an 18 week wait for some services. 

Why are the waiting times for some IAPT services so long?

Waiting times vary between services and are dependent on the level of demand in the area. Areas with greater demand have longer waiting times. By contacting your chosen service provider directly you should be able to find out how long the current waiting period is. Once you have submitted a self-referral, some services also allow you to check your position in the queue for treatment.

The Responder mentioned something called CBT, what is this?

CBT stands for cognitive behavioural therapy and is a type of  psychotherapy which focuses on how your thoughts and beliefs affect your feelings and behaviour, and teaches you coping skills for dealing with any difficulties you are facing.

You can find out more about CBT and how it works by clicking here.

Can I choose an IAPT service that doesn't offer CBT?

Yes. Whilst CBT is the most broadly used form of therapy for anxiety and depression, there are a number of other NICE recommended therapies which you might choose to try instead. These include things like counselling, interpersonal therapy, couples therapy and psychodynamic therapy. However, not all IAPT services will offer all five choices so the type of therapy you receive will also depend largely on what is available in your local area.

What is NICE?

NICE stands for National Institute for Health and Care Excellence. It is an executive public body of the Department of Health in England and is responsible for publishing guidance on how health and social care professionals should care for people with specific conditions, based on the best and most recent clinical evidence.

Can I cancel my IAPT referral if I change my mind?

Yes. If you have self-referred into an IAPT service you can cancel at any time by contacting the service provider directly. Their contact details should be available on their website alternatively, you can find them via the NHS IAPT service finder.

Aside from IAPT, are there any other support services that I can access?

Yes. There are a number of charities and third sector organisations in the U.K. which provide free access to various talking therapy and support group services.

For more information and to self-refer into any of these services directly, please visit the “Accessing Support Services” section in the anxiety, depression and supplemental learning modules.

 

The MyMynd Wellness Centre

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What is the Wellness Centre for?
The Wellness Centre is the homepage of the MyMynd Platform which you can access after completing the assessment. The page allows you to review your results, provides an overview of the indicators included in the MyMynd Assessment, and gives you access to the corresponding learning modules and self-help tools.
What are the MyMynd modules?

MyMynd have created comprehensive guides to each of the indicators used in your MyMynd Assessment. Each module explains what the indicator is, why it is important to your mental health and wellbeing and what you can do to improve your functioning in that area.

The modules are divided into three sections:

 

    1. Risk indicators
    2. Resilience indicators
    3. Supplemental indicators
What is the difference between the risk, resilience and supplemental indicators?
  • Risk indicators generate a negative change in behaviour or functioning, so they pose a potential threat to your mental health and wellbeing.
  • Resilience indicators are patterns of behaviour and functioning that act as protective factors in preserving your mental health and wellbeing.
  • Supplemental indicators are factors that may be outside of your control but that pose a potential threat to your mental health and wellbeing as well as your physical safety.
Who wrote the MyMynd modules?
All of the learning modules were developed by our product specialists, who have backgrounds in clinical psychology and neuroscience, in collaboration with our practitioner psychologists Professor Richard Gilman and Dr Mike Hymans.
Which module should I start with?

The modules are designed to follow-on directly from the MyMynd assessment. So, the order in which you should complete them depends on your assessment results. You should start with your lowest scoring indicator(s) (those that were ‘high concern’).

Once you have worked your way through the module(s) and completed the tools, you could then look back at your assessment results and choose one of the ‘some concern’ or ‘satisfactory’ indicators to work on next.

Where can I access more information about the MyMynd indicators?

Our team are currently creating a ‘Wellness Library’ which will be accessible from the Wellness Centre in the future.

This will include a repository of additional resources such as articles, videos, TED talks, books and podcasts for each of the risk and resilience indicators used in the MyMynd assessment.

Inside the Modules

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In the risk and resilience modules, what is the "understanding your score" section for?

The “understanding your score” section is designed to give you a better understanding of what your score for each indicator on the MyMynd assessment actually means and how you can get the most out of the information and tools provided in the corresponding modules.

Why do the supplemental modules not have an "understanding your score" section?

First, your employer might decide not to include the supplemental indicators may not be used by your employer and you will be informed in advance of taking the assessment if they have been included.

Scoring for the supplemental indicators works differently to the other indicators. The supplemental indicators only measure concern (e.g. that a potential threat to your mental health or wellbeing has been identified from your score) or no concern (there is likely no threat to your mental health or wellbeing based on your score).

However, without a follow-up call, we are not able to make a definitive judgement. It is your responsibility to decide whether your circumstances classify as abusive or dangerous and to seek appropriate help.

Do I have to read every section of a module or can I skip straight to the tools?

We recommend reading all of the information in the support modules so that you get a clear understanding of the indicator and why it’s important for you to work on it.

However, it’s not compulsory and you can skip straight to the tools using the navigation key at the top of the page if you wish.

What are the additional resources for?

The additional resources are there to provide further information on specific indicators. They include helpful additional articles and videos that we have identified related to these indicators.

Why are there additional resources in the supplemental modules but not in the others?

MyMynd is not a diagnostic platform and so we are not able to provide specific tools for any of the supplemental modules.

However, we have included information to help you make informed decisions about seeking further advice or treatment.

How do I improve my anxiety or depression?

We have included specific tools in the anxiety and depression modules to help you both 1) cope in the moment (when experiencing any difficult emotions or distress), and 2) cope long-term (to find ways of reducing the frequency and intensity of those moments). 

Additionally, research shows that both of these indicators are closely linked to the other indicators in the MyMynd Assessment.

Take some time to revisit your assessment results and work on any other indicators which are scored as ‘high concern’ or ‘some concern’ as this will likely have a positive effect on your overall mental health and wellbeing.

If you are experiencing significant distress and need to speak to someone it is important that you SEEK MEDICAL HELP from your GP as soon as possible or contact one of the emergency helplines provided in the Wellness Centre.

How do I know if I need an emergency helpline?

If you feel unable to wait to speak to someone or if your safety and wellbeing are in immediate danger, either call 999 in an emergency, or 101 if a non-emergency.

Using the Tools

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How many tools are there per module?
The number of tools varies between modules depending on the complexity of the indicator.

In general, each module has a minimum of four tools and our team will continue to research and develop new tools that will be added to the Wellness Centre over time.

How do I know which tool to start with?
We recommend following the “step of the process” icons to navigate your way through the tools in each module.

However, we have designed the other icons to guide you and help you decide which tools to use.

For example, if you are short on time you might begin with the tools which are the quickest to complete; if you prefer visual tools these have been clearly identified and so you can tackle these first and work your way up to those which are writing based.

Use the icon guide to help you decide.

Who created the tools and what are they based on?

All of the tools were researched, created, and developed by our product specialists in collaboration with our practitioner psychologists.

They are based on the principles of cognitive behavioural therapy (CBT), positive psychology and life coaching.

Why do some of the tools seem similar?
When developing the tools our team created different tools to account for different preferences and learning styles. Similar tools provide for a range of methodologies.

For example in the Happiness module, ‘The Gratitude Jar’ is a creative way of practicing daily gratitudes, compared to the traditional approach delivered through ‘Writing a Daily Journal’.

How can I use the downloadable resources for each tool?
The download materials are printable PDF worksheets for you to complete in your own time.

Once you have decided which tool(s) you want to try out, simply download and print the PDF to complete at your own pace.

There is no limit on how many times you can download any of the worksheets so you could complete the same worksheet each week and then set aside some time to review your answers and reflect on your progress.

Do I have to complete a tool in one go, or can I come back to it at a later time?
We recommend that you give yourself enough time to read and understand the instructions for a tool and then complete it in the same sitting to ensure that you are fully focused on what you’re doing, so you get the best results.

However, we realise that this is not always possible which is why we have created the PDF worksheets. You can print these out and complete them at your convenience.

If you do not manage to complete a tool in one go, we would suggest that you do so within a reasonable amount of time i.e. don’t start and then leave it a week before coming back to it.

What should I do if I don't understand a tool or get stuck?

If, after reading the instructions, you don’t understand a tool, or if you get stuck in the middle of completing a tool, please get in touch via email (support@mymynd.co.uk) and we will be happy to help.

What happens when I have completed all of the tools for a module?
Once you have completed all of the tools for a module, have a look back at your MyMynd Assessment report and see if there are any other indicators you could work on.

If you don’t have any indicators in the ‘moderate concern’ or ‘at risk’ ranges, then you could look at the modules for indicators which are ‘satisfactory’ or ‘optimal’ to ensure that you maintain a good level of functioning in these areas.

Finally, feel free to retake the assessment once you have tried some of the tools and at least 4 weeks have passed since you last completed the assessment.

Tool Icons

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What are the icons for?

The icons are there to help guide you through the different tools in each of the learning modules.

What does the "step of the process" icon mean?

   =  “step of the process” icon 

Improving your functioning for any of the indicators in the MyMynd Assessment is a process and the tools in each of the modules are organised into different steps which enable you to complete that process.

The “step of the process” icon identifies which tools belong to which step.

For example in the Hope module there are three steps towards becoming more hopeful:

    1. Step 1 – goals
    2. Step 2 – pathways
    3. Step 3 – agency
What does the "time required" icon mean?

 =  “time required” icon

The “time required” icon refers to the minimum amount of time recommended to complete each tool in order for it to be beneficial.

There is no maximum time limit.

Any further questions, please contact us: support@mymynd.co.uk